Total Oil
Operating in Turkey under the international energy company Total S.A. since 1992, Total Oil Turkey completed its takeover process in April 2016 and became a Demirören Holding company.
Total Oil Turkey is Turkey's 5th largest fuel company with a distribution network of more than 450 stations and a 5.6% market share in fuel oil. The number of employees is 220.
Being the pioneer of many firsts such as Eurodiesel, which paved the way for the development of the Turkish diesel vehicle market, Total Oil Turkey offers quality and superior performance to consumers together with its Excellium fuel series enriched with high quality additives.
Aiming to have a stronger and more efficient station network, Total Oil Turkey continues its station investments rapidly. Aiming to realize more prestigious and urban projects, Total Oil Turkey takes firm steps towards its goal by signing new stations in big cities and renewing its existing stations in this context.
Continuing to make the lives of its customers easier with the projects it carries out, Total Oil Turkey provides its customers with the “Total Mobile Payment” application to pay their customers easily, quickly and safely without getting out of the vehicle.
The Total Academy Team, which was established by Total Oil Turkey in order to offer quality products to its customers with a different service approach, trained for the station personnel in order to maximize the service quality and customer satisfaction offered at Total's stations, and 3 vehicles with LCD TV-Sound system and printer. and continues uninterruptedly with 6 trainers. The Total Academy Team travels all over Turkey and presents the training modules prepared separately for each responsibility and job description to Total Oil employees. In addition, the level of service offered to customers at the stations is controlled by mystery shopper visits and inspected by quality control tools.
Total Oil Turkey, which always aims to provide high quality service, also attaches great importance to non-fuel activities at its stations. Total Oil Turkey offers Bonjour markets where its customers can easily meet their needs and Café Bonjours for a pleasant break 24/7 when they need it. The number of Bonjour markets has exceeded 130 across Turkey today.
Total Oil Turkey, with the "Total Wash" project, a first in Turkey and pioneered by Total Oil Turkey, in parallel with its environmental awareness, offers a car wash service that provides service at 25 stations for now, with nature-friendly detergents and 80% water recycling system. besides, it offers the first and only “Lotus polish” in Turkey to its customers.